Although business process management (‘BPM’) is a popular concept, it has not yet been properly theoretically grounded. The paper proposes an underlying theoretical framework with the utilization of three theories: contingency, dynamic capabilities and task technology fit. The main premise is that primarily the fit between the business environment and business processes is needed. Both continuous improvement and the proper fit between business process tasks and information systems must exist. The underlying theory is used to identify critical success factors on a case study.
COBISS.SI-ID: 18676198
In recent years organizations have invested heavily in e-procurement technology solutions. However, an estimation of the value of the technology-enabled procurement process is often lacking. Our paper presents a rigorous methodological approach to the analysis of e-procurement benefits. The approach enables an estimation of both the average and variability of procurement costs and benefits, workload and lead times. In addition, the approach enables optimization of a procurement strategy (e.g. approval levels). Finally, an innovative approach to estimation of Value-at-Risk is shown.
COBISS.SI-ID: 19135206